A new groundbreaking study shows that CEO empathy hits record low. The issue is that CEOs and employees have differing beliefs of how empathetic an organization is. While many Executive Level positions believe they are "crushing" it in the empathy game, their employees see different. Check out this newsletter to learn about the study and the divide.
REPORT REVEALS LARGE GAP BETWEEN WORKER AND CEO VIEWS OF EMPATHY
"Workers are far less likely than CEOs to describe their workplace as empathetic, suggesting that executives “are living very different work experiences than their employees,” a new report contends.
A survey conducted in February on behalf of management consulting firm Businessolver used a sample of more than 1,000 part- and full-time workers in organizations with at least 100 employees. Respondents represented the banking/finance, health care, technology, hospitality and manufacturing industries, as well as government. Findings show that 67% of the workers consider their organization empathetic – the lowest percentage since Businessolver began its “State of Workplace Empathy Report” in 2016. In contrast, 94% of CEOs surveyed believe their organization is empathetic. Additionally, 67% of the CEOs said they’re more empathetic than they were before the COVID-19 pandemic. “The sheer giddiness of CEO views sharply contrasts” with worker perceptions, the report states." Learn more
THE 24PT EMPATHY GAP
"The eighth annual report reveals that empathy levels among HR professionals and employees have plummeted to their lowest levels since 2017. In particular, the data from HR professionals saw double-digit declines in empathy with a 24-point gap between how HR and CEOs view empathy in each other.
“Alarming. That is the word for this year’s data, especially as it pertains to HR’s empathy perceptions and mental health challenges,” said Jon Shanahan, Businessolver CEO and Founder. “Last year the cracks started to show. This year a great divide has emerged in more ways than one. While we anticipated a decline in empathy due to factors like inflation and return-to-office policies, we did not foresee so many double-digit swings in the data, nor the severity of HR’s diminished perceptions.” Employee empathy perceptions have been steadily declining over the last few years—reaching an all-time low this year. HR’s feelings of empathy toward their organizations, however, saw a sharp decline, plummeting 23 points from 2022." Learn more
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