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WILL HR BE REPLACED BY AI?

Many are worried about their job being replaced by AI, especially those in the HR field. In this newsletter we are discussing if this is likely, what can we do and what the future of our industry may look like.

 
WILL AI REPLACE HR? PROBABLY NOT...

"The mounting influence of AI in HR has prompted discussions about its potential to replace human roles. Yet, the predominant perspective is that AI will act more as an enabler than a replacement. Historically, the integration of AI into the HR domain has been impressive. A significant portion of organizations piloting or already using AI have applied it in HR. In fact, 20% of the more than 600 HR professionals who responded to the latest State of HR survey said that they plan on investing in AI/machine learning; it came second only to career pathing. A whopping 70% said AI will significantly impact Human Resources.


This trend has triggered speculations: will AI overshadow HR roles in the future? For many, AI is perceived as a catalyst for large-scale automation, particularly for roles centered around repetitive, process-driven tasks. However, the more strategic facets of HR, such as recruitment planning and executive coaching, are seen as domains where the human touch remains irreplaceable." Learn more


BUT...AI WILL TRANSFORM HR

"Generative AI (GAI) is set to reshape the HR function. Despite the fear that it will replace jobs at scale, AI and automation only tend to impact certain tasks — not entire jobs. There is a real opportunity to use AI to reinvent roles that truly excite jobholders. So, we looked at three roles in HR that are already changing because of AI and automation: Human resource business partners (HRBPs), learning and development (L&D) specialists, and total rewards leaders.


GAI may not cause job reductions, but there is no doubt that HR professionals who use it will be more in demand than those who don’t. Mercer found that 58% of employers plan to use GAI in HR by June 2024. And while 76% think it will boost efficiency, it’s more than a cost savings play. By democratizing knowledge and creativity, GAI enables innovation, complex problem-solving and higher-quality work.


What does this all mean for HRBPs, L&D gurus and total rewards experts? Data from the Mercer Operations Scanner™ shows how their time is allocated today and how much of their work might be affected by AI and automation in the future. By redesigning how HR work gets done, chief people officers can adopt AI-based tools to enhance human capabilities and elevate the performance of their teams." Learn more


AI WILL INFLUENCE WAY MORE JOBS THAN IT REPLACES

"According to a new report from Forrester Research, “AI injects both magic and mayhem into the future of work.” That’s a poetic way of saying that AI is creating both disruption and solutions in the same space right now, and for HR leaders, that space is the workplace. Forrester’s paper, 2023 Generative AI Jobs Impact Forecast, U.S., emphasizes that while generative AI is expected to eliminate some jobs, exponentially more will be advantageously influenced by this technology. From robot bartenders in Las Vegas to chatbots that give faulty advice to the “ Iron Man suit for recruiters,” the news cycle is full of anecdotes and data about generative AI taking over.


However, the Forrester report supports the viewpoint that most jobs will still need people, but that for many—their work will be augmented by AI. This methodology is based on public financial documents and executive interviews, as well as Forrester’s proprietary primary research and surveys." Learn more

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