Position Responsibilities:
 Manages international and domestic household goods shipments and family services for
corporate accounts and their corporate transferees
 Acts as the concierge and communicates with and between the relocation transferees, the
client, internal Aires support members, and all service providers
 Makes the timely decisions required to provide a seamless relocation for the transferee
and their family
 Provides the family with insulation from unnecessary and confusing multiple
communication points, such as origin and destination partners involved in delivering
household goods and services
 Manages updates to the Aires Operating System from the onset of the relocation through
each stage of the process
 Documents all key correspondence and communication with the transferee and partners
 Coordinates with all internal department/functions to ensure successful transferee
 Exhibits a commitment to accurate and expedient billing to maximize Aires profitability
 Provides clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable

Basic Qualifications: 

 High School Diploma

 Minimum 3 years relevant customer service experience providing service through the telephone and via email, giving high priority to customer satisfaction and/or equivalent combination of education and experience 

Additional Qualifications:

 Bilingual (English/Spanish) preferred 

 Excellent interpersonal skills, necessary to develop relationships with clients, transferees, and partners 

 Excellent verbal and written communication skills

 Demonstrated ability to manage multiple competing tasks 

 Ability to follow policies and procedures 

 Strong decision making ability using business facts and good judgment 

 Strong analytical and problem-solving skills 

 Self-motivated with strong organizational and time management skills, with the ability to meet      deadlines and manage changing requirements 

 Can-do attitude 

 Genuine desire to help others  Team oriented mindset, with a strong sense of care and urgency

 Computer skills: MS Office (MS Word, Excel, Outlook, PowerPoint)

 Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation