
Mobility Specialist
Pittsburgh, PA, USA
Type of Job
Relocation Mgmt. Services
Published Date
Tuesday, September 28, 2021
About the job
Position Responsibilities:
Manages international and domestic household goods shipments and family services for
corporate accounts and their corporate transferees
Acts as the concierge and communicates with and between the relocation transferees, the
client, internal Aires support members, and all service providers
Makes the timely decisions required to provide a seamless relocation for the transferee
and their family
Provides the family with insulation from unnecessary and confusing multiple
communication points, such as origin and destination partners involved in delivering
household goods and services
Manages updates to the Aires Operating System from the onset of the relocation through
each stage of the process
Documents all key correspondence and communication with the transferee and partners
Coordinates with all internal department/functions to ensure successful transferee
Exhibits a commitment to accurate and expedient billing to maximize Aires profitability
Provides clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable
Requirements
Basic Qualifications:
High School Diploma
Minimum 3 years relevant customer service experience providing service through the telephone and via email, giving high priority to customer satisfaction and/or equivalent combination of education and experience
Additional Qualifications:
Bilingual (English/Spanish) preferred
Excellent interpersonal skills, necessary to develop relationships with clients, transferees, and partners
Excellent verbal and written communication skills
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Strong decision making ability using business facts and good judgment
Strong analytical and problem-solving skills
Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
Can-do attitude
Genuine desire to help others Team oriented mindset, with a strong sense of care and urgency
Computer skills: MS Office (MS Word, Excel, Outlook, PowerPoint)
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation
Senior Recruiter
Jared Baker
Location
Pittsburgh, PA, USA