Credit Manager

Zelienople, PA, USA

Type of Job

Industrial Equipment Wholesalers

Published Date

Friday, May 21, 2021

About the job

• Oversee the daily operations of the credit and collections team
• Monitor the timely release of orders on credit hold
• Review existing accounts, credit limits, credit reports and trade references
• Ensure outstanding balances are collected timely to improve cash flow and minimize overdue accounts
• Monitor and negotiate the collection of delinquent accounts and identify accounts that must be placed for collection with a third party agency
• Assist in the investigation and resolution of customer chargebacks
• Collaborate with other teams to minimize chargebacks
• Conduct meetings with collections team, sales and operations as necessary to resolve customer issues
• Manage and support team members through coaching, training and setting goals
• Identify opportunities to improve policies and procedures
• Prepare weekly/monthly/quarterly AR reports
• Perform other duties as assigned
• Directly supervises employees within the Credit department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



  • Bachelor's      Degree (BA) from four-year college or university, or one to two years of      related experience and/or training, or equivalent combination of education      and experience

  • 5 – 10 years of experience in an accounts receivable, credit and      collections or other accounting leadership role

  • Extensive knowledge about accounting and management principles      and accounts receivable procedures

  • Experience with a major ERP system

  • Routinely exhibits a strong work ethic and high degree of      self-motivation

  • Strong oral and written communication skills - will routinely be      asked to communicate to senior leadership or larger groups

  • Ability to organize data, perform independent      analysis, and provide and present explanations/conclusions independently

  • Computer skills required: Accounting Software; Microsoft      Office Suite; ERP

  • Ability to lead new initiatives or projects

  • Experience and familiarity with manufacturing and technology      industries

  • Strong management skills to lead and motivate teams

  • Creative, proactive and forward thinking

  • Ability to drive continuous improvement


  • Diversity - Demonstrates      knowledge of EEO policy; Shows respect and sensitivity for cultural differences;      Educates others on the value of diversity; Promotes a harassment-free      environment; Builds a diverse workforce.

  • Ethics - Treats people      with respect; Keeps commitments; Inspires the trust of others; Works with      integrity and ethically; Upholds organizational values.

  • Adaptability - Adapts to changes      in the work environment; Manages competing demands; Changes approach or      method to best fit the situation; Able to deal with frequent change,      delays, or unexpected events.

  • Analytical - Synthesizes      complex or diverse information; Collects and researches data; Uses      intuition and experience to complement data; Designs work flows and      procedures.

  • Attendance/Punctuality - Is consistently      at work and on time; Ensures work responsibilities are covered when      absent; Arrives at meetings and appointments on time.

  • Business      Acumen     - Understands business implications of decisions; Displays orientation to      profitability; Demonstrates knowledge of market and competition; Aligns      work with strategic goals.

  • Change      Management - Develops workable implementation plans; Communicates changes      effectively; Builds commitment and overcomes resistance; Prepares and      supports those affected by change; Monitors transition and evaluates      results

  • Cost      Consciousness - Works within approved budget; Develops and implements cost      saving measures; Contributes to profits and revenue; Conserves      organizational resources.

  • Customer      Service     - Manages difficult or emotional customer situations; Responds promptly to      customer needs; Solicits customer feedback to improve service; Responds to      requests for service and assistance; Meets commitments.

  • Delegation - Delegates work      assignments; Matches the responsibility to the person; Gives authority to      work independently; Sets expectations and monitors delegated activities; Provides      recognition for results.

  • Dependability - Follows      instructions, responds to management direction; Takes responsibility for      own actions; Keeps commitments; Commits to long hours of work when      necessary to reach goals; Completes tasks on time or notifies appropriate      person with an alternate plan.

  • Design - Generates      creative solutions; Translates concepts and information into images; Uses      feedback to modify designs; Applies design principles; Demonstrates      attention to detail.

  • Initiative - Volunteers readily;      Undertakes self-development activities; Seeks increased responsibilities;      Takes independent actions and calculated risks; Looks for and takes      advantage of opportunities; Asks for and offers help when needed.

  • Innovation - Displays original      thinking and creativity; Meets challenges with resourcefulness; Generates      suggestions for improving work; Develops innovative approaches and ideas;      Presents ideas and information in a manner that gets others' attention.

  • Interpersonal      Skills     - Focuses on solving conflict, not blaming; Maintains confidentiality;      Listens to others without interrupting; Keeps emotions under control; Remains      open to others' ideas and tries new things.

  • Judgment - Displays      willingness to make decisions; Exhibits sound and accurate judgment; Supports      and explains reasoning for decisions; Includes appropriate people in      decision-making process; Makes timely decisions.

  • Leadership - Exhibits      confidence in self and others; Inspires and motivates others to perform      well; Effectively influences actions and opinions of others; Accepts      feedback from others; Gives appropriate recognition to others.

  • Managing People - Includes staff in      planning, decision-making, facilitating and process improvement; Takes      responsibility for subordinates' activities; Makes self available to      staff; Provides regular performance feedback; Develops subordinates'      skills and encourages growth; Solicits and applies customer feedback      (internal and external); Fosters quality focus in others; Improves      processes, products and services.; Continually works to improve      supervisory skills.

  • Motivation - Sets and achieves      challenging goals; Demonstrates persistence and overcomes obstacles;      Measures self against standard of excellence; Takes calculated risks to      accomplish goals.

  • Oral      Communication - Speaks clearly and persuasively in positive or negative      situations; Listens and gets clarification; Responds well to questions;      Demonstrates group presentation skills; Participates in meetings.

  • Organizational      Support     - Follows policies and procedures; Completes administrative tasks      correctly and on time; Supports organization's goals and values; Benefits organization      through outside activities; Supports affirmative action and respects      diversity.

  • Planning/Organizing - Prioritizes and      plans work activities; Uses time efficiently; Plans for additional      resources; Sets goals and objectives; Organizes or schedules other people      and their tasks; Develops realistic action plans.

  • Problem      Solving     - Identifies and resolves problems in a timely manner; Gathers and analyzes      information skillfully; Develops alternative solutions; Works well in      group problem solving situations; Uses reason even when dealing with      emotional topics.

  • Professionalism - Approaches others      in a tactful manner; Reacts well under pressure; Treats others with      respect and consideration regardless of their status or position; Accepts      responsibility for own actions; Follows through on commitments.

  • Project      Management - Develops project plans; Coordinates projects; Communicates      changes and progress; Completes projects on time and budget; Manages      project team activities.

  • Quality - Demonstrates      accuracy and thoroughness; Looks for ways to improve and promote quality;      Applies feedback to improve performance; Monitors own work to ensure      quality.

  • Quality      Management - Looks for ways to improve and promote quality; Demonstrates      accuracy and thoroughness.

  • Quantity - Meets productivity      standards; Completes work in timely manner; Strives to increase      productivity; Works quickly.

  • Safety      and Security - Observes safety and security procedures; Determines      appropriate action beyond guidelines; Reports potentially unsafe conditions;      Uses equipment and materials properly.

  • Strategic      Thinking - Develops strategies to achieve organizational goals;      Understands organization's strengths & weaknesses; Analyzes market and      competition; Identifies external threats and opportunities; Adapts strategy      to changing conditions.

  • Teamwork - Balances team and      individual responsibilities; Exhibits objectivity and openness to others'      views; Gives and welcomes feedback; Contributes to building a positive      team spirit; Puts success of team above own interests; Able to build      morale and group commitments to goals and objectives; Supports everyone's      efforts to succeed.

  • Technical      Skills     - Assesses own strengths and weaknesses; Pursues training and development      opportunities; Strives to continuously build knowledge and skills; Shares      expertise with others.

  • Visionary      Leadership - Displays passion and optimism; Inspires respect and trust;      Mobilizes others to fulfill the vision; Provides vision and inspiration to      peers and subordinates.

  • Written Communication -      Writes clearly and informatively; Edits work for spelling and grammar;      Varies writing style to meet needs; Presents numerical data effectively;      Able to read and interpret written information.

Senior Recruiter

Jared Baker


Zelienople, PA, USA